Refund policy

We want to make you happy with your purchase! 

Please Click on the Help button on the bottom right of your screen to access our Contact Form. 

Our return process is simple! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see the exceptions below.

To initiate a return, please use the Help widget above. If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We can only issue a refund once the item(s) is received back and in the same condition as received by the customer.

On all returns, a return fee totaling to 5% of product value will be deducted from the refund amount. The product value is the original price tag, therefore any discount applied during purchase is not accounted for.

You can always contact us for any questions regarding returns with the Help widget.

Exceptions / non-returnable items

Returns on purchases made with gift cards are not accepted. If your item is marked as ON SALE or SALE or MADE TO ORDER, it is not eligible for return. Returns with discount codes or sale amount totaling for 15% and above of goods value are always FINAL SALE, even if it’s not explicitly written on the product page. This includes B2B orders, Collaborations and Promotion Campaigns.

Electronically used items are considered non-returnable items for safety reasons. Therefore, Pendant Lights and Wall Sconces are non-returnable.

Custom product orders are non returnable as they are considered made to order.

Damage Claims and Defect Claims 

Please inspect your order upon reception. If the item arrives damaged or defective, please contact us through the Help Widget on the screen immediately so that we can arrange a return and resend a new one. In such case, contact must be made within 48 hours of delivery by the customer with your order number. We are unable to consider any damage claims if contact is made after 48 hours of delivery. We offer replacements free of charge for damage claims.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.