Shipping policy

The time we need to prepare your order varies between 5-7 business days. Once your order is shipped, it should be with you within 72 hours in Canada and U.S. and may take up to 10 business days with international orders. This is valid for all items and all orders. Please see the details below. After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.

The delivery and shipping are handled by third parties (FedEx, TNT, USPS, UPS, DHL, or else) depending on the region and country.

The U.S.A, Canada, and Mexico - Free 3 Day Delivery:

All orders are subject to our Free Shipping Guarantee, meaning all purchases are inclusive of free shipping to 48 contiguous states, Hawaii, Alaska, Canada, and Mexico. On 48 contiguous states, Hawaii, Alaska, Canada, and Mexico orders, there aren't any additional fees. We are unable to deliver to P.O. Boxes or A.P.O. boxes at the moment.

 

Europe - Free 3 Day Delivery:

Once shipped, your order should be delivered within 48-72 hours. The United Kingdom, Switzerland, Scotland, All EU member countries, and All EEA member countries are subject to Free Shipping Guarantee [Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden]. Orders outside of the USA, Canada, and Mexico are considered international orders. There might be Customs Fees associated with orders to European Area. The customs tax is the buyers' responsibility. ICMC INC. will not take any responsibility for additional fees associated with the delivery of international orders. 


Australia and New Zealand - Free Delivery:

Australia and New Zealand are subject to our Free Shipping Guarantee, meaning all purchases are inclusive of free shipping. There might be Customs Fees associated with orders to European Area. The customs tax is the buyers' responsibility. ICMC INC. will not take any responsibility for additional fees associated with the delivery of international orders. Once shipped, delivery usually takes 5 business days but may be longer or shorter. We do not guarantee 2 day delivery on orders to Australia and New Zealand.

Middle East:

Orders to Israel, Lebanon, United Arab Emirates, Saudi Arabia, Qatar, Jordan, are not subject to a free shipping guarantee. The rates will be determined during checkout, as it varies for locations. In some regions, there might not be any shipping fee. This is available for a limited region and we are working to expand.

Customers outside Canada and U.S. may be subject to customs tax, which are at customers' responsibility. ICMC INC. will not take any responsibility for additional fees associated with the delivery of international orders. 


Rest of the World:

 

At the moment, we only ship to the countries mentioned above. If you have interest in our products, we would be more than happy to help you with arranging delivery to your address. In such a case, please contact us at info@ethnikliving.com.

Damage Claims:

If the item arrives damaged or defective, please contact us immediately so that we can arrange a return and resend a new one. In such case, contact must be made within 48 hours of delivery by the customer email to info@ethnikliving.com with your order number.