Shipping & Delivery Policy

1. Order Processing & Delivery Times

The time required to prepare and process your order varies depending on the product. Please refer to the Shipping section on each individual product page for estimated processing times.

Once your order has shipped, estimated delivery times are as follows:

• United States & Canada: 3–5 business days for standard ground shipping.

• United Kingdom & International Orders: Up to 10 business days.

• Oversized & Fragile Items: Certain larger or fragile products are shipped through specialized furniture carriers to ensure safe handling and delivery. Transit times for these shipments typically range from 3-15 business days, depending on the delivery location and ZIP or postal code.

Please note that these are estimated transit times and do not include order processing time. Actual delivery times may vary due to carrier operations, customs clearance, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.

Shipping Carriers

We partner with third-party shipping providers, including FedEx, TNT, USPS, UPS, DHL, and specialized furniture carriers. The carrier assigned to your order depends on the product, shipment size, destination, and available delivery services.

2. United States - Free Shipping

Shipping Rates & Coverage

Ethnik Living offers free standard shipping on all orders delivered within the 48 contiguous United States.

Our Free Shipping Guarantee applies to eligible deliveries within these states, with no additional standard shipping charges.

Shipping Restrictions

We are currently unable to deliver orders to:

• P.O. Boxes

• APO/FPO military addresses

Orders shipping to Alaska, Hawaii, or other U.S. territories are not covered under our Free Shipping Guarantee.

3. United Kingdom

Shipping Rates

Ethnik Living offers free standard shipping on eligible orders shipped to the United Kingdom.

Customs Duties, Taxes & Additional Fees

International shipments may be subject to customs duties, import taxes, brokerage fees, or additional handling charges imposed by customs authorities or shipping carriers, including FedEx and UPS.

Any applicable duties, taxes, or additional charges are the responsibility of the customer, except where applicable law requires otherwise or such charges have already been collected at checkout.

Ethnik Living is not responsible for additional costs associated with customs clearance or international delivery unless expressly stated otherwise.

Returns & Exchanges

Orders shipped to the United Kingdom are considered final sale and are not eligible for voluntary returns or exchanges, including returns requested for:

• Change of mind or personal preference

• Incorrect size or product selection

• Products that no longer meet the customer's needs

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team for assistance.

Statutory Consumer Rights: Nothing in this policy limits or excludes your rights under applicable UK consumer protection laws, including statutory cancellation rights for eligible online purchases and remedies for faulty or misdescribed goods.

Oversized Items

Orders containing oversized items may incur additional shipping charges.

If additional shipping fees apply, our team will contact you via email with a shipping quote for your approval before processing your order.

4. Canada

Shipping Rates

Ethnik Living offers free standard shipping on eligible orders shipped to Canada.

Customs Duties, Taxes & Additional Fees

International shipments may be subject to customs duties, import taxes, brokerage fees, or additional handling charges imposed by customs authorities or shipping carriers, including FedEx and UPS.

Any applicable duties, taxes, or additional charges are the responsibility of the customer, except where applicable law requires otherwise or such charges have already been collected at checkout.

Ethnik Living is not responsible for additional costs associated with customs clearance or international delivery unless expressly stated otherwise.

Returns & Exchanges

Orders shipped to Canada are considered final sale and are not eligible for voluntary returns or exchanges, including returns requested for:

• Change of mind or personal preference

• Incorrect size or product selection

• Products that no longer meet the customer's needs

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team for assistance.

Statutory Consumer Rights: Nothing in this policy limits or excludes any rights or remedies available under applicable Canadian federal or provincial consumer protection laws.

Oversized Items

Orders containing oversized items may incur additional shipping charges.

If additional shipping fees apply, our team will contact you via email with a shipping quote for your approval before processing your order.

5. Rest of the World

International Shipping Availability

At this time, Ethnik Living offers standard shipping services only to the United States, Canada, and the United Kingdom.

However, if you are located outside these countries and are interested in purchasing our products, we would be happy to explore possible shipping arrangements.

For international shipping inquiries, please contact us at info@ethnikliving.com.

Our team will review your request and provide information regarding shipping availability, estimated delivery times, and any applicable shipping charges.

6. Damaged or Defective Items

Reporting Shipping Damage

We take great care in packaging and shipping our products. However, if your order arrives damaged, defective, or incorrect, please notify us as soon as possible.

We request that customers report any visible shipping damage within 48 hours of delivery to help us investigate the issue and coordinate a resolution with our shipping partners.

How to Submit a Damage Claim

To report an issue, please submit a request through our official Return Portal.

Please include:

• Your order number

• A description of the damage or defect

• Clear photographs showing the affected product

• Photographs of the original packaging, if available

Once your claim has been reviewed, our Customer Support team will assist you with an appropriate resolution, which may include a replacement, repair, refund, or other remedy depending on the circumstances and applicable law.